FAQ

🖌️ What materials do you use for your clay art?
I mainly work with polymer clay (like FIMO Professional) and color with pastel chalks and acrylic paints, then seal it all off with UV resin.

🚚 How long does shipping take?
Shipping times depend on your location: within Germany usually 2–5 business days, international shipping can take 7–21 days. But for my made-to-order pieces, it depends on how long I take to make them (can take 1 week to 1 month).

✏️ Can I cancel or change my order?
Please contact me as soon as possible if you want to change or cancel your order. Once the package is shipped, cancellations or changes are no longer possible.

⏳ What is a preorder or made-to-order item?
Preorder or made-to-order items are pieces that aren’t ready in stock yet but will be created especially for you once the order is placed. This helps me avoid overproducing and keeps each piece special! Please allow 1–4 weeks (depending on the item) for crafting and shipping. If you have any questions about a preorder, feel free to contact me anytime!

📦 How do you package your items?
I package all items carefully with eco-friendly materials, often reusing padded mailers, Kraft envelopes, or small boxes to keep your order safe and reduce waste.

💧 Are your items fragile?
Because they are handmade with clay, items can be delicate. Please handle them gently and avoid dropping or exposing them to water or harsh chemicals.

⚠️ What if my item arrives damaged?
If your item arrives damaged, please contact me within 7 days with photos, and I’ll do my best to make it right.

🔄 Do you restock items?
Some designs are one-of-a-kind and won’t be restocked, but others might return. Follow me on Instagram for updates and announcements!

🎁 Do you offer gift wrapping?
Currently, I don’t offer extra gift wrapping but packaging is always done with a lot of love, so I'd say it's already similar!

🌍 Do you ship internationally?
Yes! I ship worldwide. Shipping times and costs vary by country.